Shipping & Returns Policy
SHIPPING
& RETURNS
A structured fulfillment framework for high-value mining hardware. From blockchain payment confirmation to warehouse dispatch, tracked international delivery, customs clearance and authorized returns.
From blockchain confirmation to delivery node.
Orders enter the fulfillment workflow after cryptocurrency payment has been fully confirmed on the blockchain. Processing, warehouse allocation, dispatch and delivery then proceed through the logistics chain.
Payment Confirmed
Cryptocurrency payment is verified on the blockchain before the order enters the fulfillment queue.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days.
Secure Dispatch
Mining equipment is packaged for transport and dispatched through a trackable logistics service.
Destination
Delivery depends on destination, customs clearance, logistics volume and local conditions.
Distributed shipping origins.
Orders are dispatched from secured company warehouse locations serving international customers.
Mainland China
Primary warehouse region supporting international mining hardware fulfillment and export logistics.
Hong Kong
Regional logistics origin supporting international shipment routing and cross-border fulfillment.
Taiwan
Regional shipping origin available for applicable orders depending on inventory and fulfillment routing.
Estimated delivery windows.
Delivery estimates are not guaranteed transit times. Actual arrival can be affected by customs inspections, destination regulations, logistics volume and unforeseen delays.
Global Delivery Window
Estimated international delivery timeframe after order processing and dispatch. Local customs clearance and destination conditions may affect the final delivery date.
Trackable logistics infrastructure.
Shipments may be handled through established international carriers or regional logistics providers depending on the destination and fulfillment route.
Built for high-value equipment transport.
Mining hardware requires controlled packaging and documented transportation because of its weight, electronics and value.
Shipment Protection Layer
Packages are prepared for international transportation using secure packaging appropriate for sensitive mining equipment. Shipments include tracking and insurance coverage according to the applicable logistics arrangement.
No Personal Pickup
Personal pickup is not offered. Warehouse access is restricted to authorized personnel, and orders are fulfilled through the controlled shipping workflow with tracking and delivery documentation.
Destination compliance is part of the route.
International customers are responsible for understanding and complying with the import requirements applicable in their destination country.
Import Duties & Customs
Controlled returns for hardware orders.
Returns are subject to a defined eligibility window and authorization process. Products must remain in original, unused condition with original packaging and accessories.
14-Day Return Window
Customers may request a return within 14 days of receiving the item. After the 14-day period, returns can no longer be accepted under this policy.
RMA Required
A return must be reviewed and approved before the equipment is shipped back. No return will be accepted without a valid Return Merchandise Authorization.
Four steps. One controlled return channel.
Contact
Contact the support team and provide the order number and reason for the requested return.
Evidence
Provide photos or videos where applicable so the request can be reviewed.
Authorization
If approved, the support team issues a Return Merchandise Authorization and return instructions.
Return
Ship the product to the designated return address following the provided instructions.
Refund processing after inspection.
Approved returns are inspected after receipt before the refund process begins.
Conditions outside the return protocol.
The following conditions may make an order ineligible for return under the Shipping & Returns Policy.
Need help with an order?
Contact the Pinecone Matches support team for shipping questions, delivery assistance, return requests or RMA instructions.
