Warranty Policy
Warranty
Policy
Pinecone Matches provides limited hardware warranty coverage for eligible mining equipment, with defined coverage, exclusions, and a structured RMA inspection process.
Warranty Framework
Protection terms governing eligible Pinecone INIBOX mining hardware.
At Pinecone INIBOX Mining, we are committed to delivering high-performance, reliable, and durable mining equipment. This Warranty Policy outlines the terms, conditions, and support processes for covered products.
By purchasing Pinecone hardware, the customer agrees to the warranty terms described in this policy.
Warranty Period
Standard limited hardware coverage begins upon delivery.
What the Warranty Covers
Coverage applies to defects arising under normal and intended use.
Manufacturing Defects
Defects in materials or workmanship occurring under normal intended use.
Hardware Failure
Hardware failures occurring within the applicable warranty period.
Component Malfunction
Component malfunctions not caused by user actions or environmental factors.
If a covered defect is confirmed, Pinecone INIBOX Mining will repair or replace the unit according to the warranty claim process.
Warranty Exclusions
Damage resulting from misuse, unauthorized changes, improper operating conditions, or other excluded causes is outside standard warranty coverage.
Warranty coverage applies only to the original purchaser and is non-transferable.
Warranty Claim Process
Claims follow a structured support, RMA, inspection, and resolution workflow.
Contact Support
Contact the support team and provide your order number, product model, serial number where applicable, issue description, and photo/video evidence.
Receive RMA
If the claim is eligible, an RMA may be issued together with instructions for returning the product to an authorized service center.
Return Hardware
Ship the product using secure packaging. Return shipping costs are the customer's responsibility unless otherwise stated.
Diagnostic Resolution
Technicians inspect the unit. Depending on the evaluation, the product may be repaired, replaced with an equivalent unit, or upgraded to a newer version if available.
Claim Data Protocol
Include complete information when opening a warranty request.
WARRANTY_CLAIM { order_number: REQUIRED, product_model: REQUIRED, serial_number: IF_APPLICABLE, issue_description: REQUIRED, photo_video_evidence: REQUIRED status: SUPPORT_REVIEW }
Return Shipping & Inspection
Secure packaging is required when returning hardware for warranty evaluation.
- Return shipping costs are the customer's responsibility unless otherwise stated.
- Products must be packaged securely to reduce the risk of shipping damage.
- Shipping damage caused by poor or inadequate packaging may void the warranty claim.
- Upon receipt, technicians perform a full diagnostic inspection.
- Repair times vary depending on parts availability and service workload.
Warranty Claim Exclusions
Certain operational and commercial outcomes are outside warranty coverage.
Pinecone INIBOX Mining is not responsible for losses resulting from malfunction, improper setup, or environmental factors.
Limitation of Liability
Liability limitations apply to the maximum extent permitted by law.
- Pinecone INIBOX Mining is not liable for indirect, incidental, punitive, or consequential damages arising from the use or failure of a product.
- Total liability for any claim is limited strictly to the original purchase price of the product.
- No guarantee is made regarding mining profitability, ROI, or future network conditions.
- Purchasing and operating mining hardware involves inherent operational and financial risks.
Warranty Layer Online
For warranty matters, review the applicable policies and contact support with complete order and hardware information before returning any equipment.
